Refund policy

All food products are non-returnable and non-refundable.

Because our products are food items, we cannot accept returns or issue refunds. If you contact us between 3 and 15 days after delivery, we may, under certain circumstances, offer a replacement with your next order.

Cut Da Carb flatbreads and pita breads are perishable and must be refrigerated immediately upon arrival, kept tightly sealed, and handled properly.

We cannot take responsibility for spoilage reported during the final seven days before the printed expiration date because we cannot verify how the product was stored, sealed, or handled after delivery, including whether clean hands and utensils were used.

Replacements cannot be provided when:

• An incorrect or incomplete shipping address was submitted.
• The carrier could not access the delivery location.
• Delivery was refused.
• The package was sent to a location that caused a delivery delay, including a P.O. box.
• A package marked delivered was lost, stolen, damaged by weather, or disturbed by animals after delivery.

Please contact us immediately if there is a problem with a perishable order. We review the carrier’s tracking information when evaluating delivery-related requests. For packages that USPS marks as delivered but cannot be located, the customer may need to submit a claim directly with USPS.

If for whatever reason, we are not able to fulfill your order, we refund your purchase and send you a notification via email, with order status update to: Order Refunded. We reserve the right to refuse orders, for security reasons and other reasons, such as misuse of promotional offers.

For questions about your order, please contact hello@cutdacarb.com.